1. Is your phone connected to GDB2_xxxxxx when you fill the SSID and password?
2. Does your router support 2.4G WiFi signal? Make sure the SSID you provide is for the 2.4G signal of your router.
3. Connect your phone’s WiFi to your home router’s 2.4G WiFi. How many WiFi signal bars do you get when you stand right next to the GDB remote device? If it is 2 bars or less, the WiFi signal is too low.
4. Double check if the SSID and password are filled correctly. check upper case and lower case.
5. Send us a screenshot of the error message during setup.
6. Some android phone will ask to confirm the connection to GDB2_xxxxxx because there is no internet connection. Please tap ‘yes’ to allow the connection.
7. Turn on Airplane mode and switch the WiFi to GDB2_xxxxxx and try again. Once the setup is done, you can turn off airplane mode.
8. If your phone can’t be connected to GDB2_xxxxxx, it might be power adapter issue. It could also be WiFi interference. Contact us at garagedoorbuddy@gmail.com
9. Put the device closer to the router.
10. If connecting to the main WiFi is not working, see if you can connect to guest WiFi. If it works for guest WiFi but not main WiFi, it is likely that some settings for the main WiFi prevents GDB remote device from joining the network.
11. If the SSID and password are correct, it could also be that some WiFi setting in the router is incompatible with the remote device. You can play with the WiFi settings like channel width, channel mode, Protection mode etc. to see if it makes any difference. You can also take a screenshot of your advanced WiFi settings and send to garagedoorbuddy@gmail.com. We will help look at your settings.
12. If you WiFi SSID contains any quote character and if you are using iPhone, the issue could be caused by smart punctuation. Go to Settings, tap General. Then, tap Keyboards, and toggle Smart Punctuation to off.
13. Contact garagedoorbuddy@gmail.com
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