1. Put the monitor device close to your router during initial network setup. The stronger WiFi signal will help for the initial setup. Once the setup is done, lower WiFi signal is fine. The monitor device should be in between your router and your phone.
2. If you heard a sequence of short beeps during setup, that means the WiFi password you filled is incorrect. Please double check the WiFi password. Upper/Lower case does matter. If you heard a long beep during setup, that means the monitor device was able to connect to the router and something else failed. Give it a second try. If it still fails, contact us at garagedoorbuddy@gmail.com.
3. If your router have separate network name for 2.4G WiFi and 5G WiFi, please double check to make sure your phone is connected 2.4G WiFi during setup. Once the setup is finished, your is not required to connect to 2.4G WiFi.
4. If your router have the same network name(SSID) for both 2.4G WiFi and 5G WiFi and the device fails to join the network, try turning off the 5G WiFi temporarily and try adding the device to your network again. You can turn the 5G WiFi back on after the device is connected to your network. If you are not able to turn off the 5G WiFi, you can make sure there is at least one other device is currently connected to your 2.4G WiFi, that should solve the problem for the monitor device initial setup. Here’s a good post for how to connect to 2.4G WiFi when you have the same network name for both 2.4G WiFi and 5G WiFi. https://www.pocketables.com/2018/05/how-to-set-up-that-2-4ghz-device-on-your-dual-ghz-network.html
5. For the monitor device with newer firmware, the alternative way to setup is supported. This doesn’t require turning off 5G WiFi signal. See this link. http://forum.brocel.com/2020/01/04/monitor-alternative-way-to-setup/
6. Check if your WiFi network name is hidden. If it is hidden, make the WiFi network name visible for the initial setup. You can make WiFi network name hidden again after the setup.
7. Is Mac address filter turned on for your router? That would block any new device to join the network.
8. Is UDP multicast turned off for your router? If it is, please turned on for the initial setup.
9. If it still doesn’t work, reboot the router and all the extenders/repeaters. And reboot the phone.
10. Temporarily disable VPN if your router or phone has VPN turned on.
11. Try factory resetting the monitor device. Use a pen or paper clip to hold the button inside the round hole until you hear a long beep to factory reset the device.
12. If you hear a long beep during setup but the process fails, it is probably because you are on guest WiFi which prevents devices to communicate each other. If you are using a WiFi extender and the WiFi extender is connected to the guest WiFi of your main router, you would experience similar problems. Or sometimes the app could be in a bad state, you can try log out of the app and log back in to see if it makes any difference.
13. If you are using a Samsung phone and see issues. Reboot the router and reboot the phone or Try a different phone or tablet.
14. If you hear the long beep from the monitor during setup and a new device showing up in ‘My Devices’ view but never updates the status, try logout of the app and log back in and go through the setup process one more time.
15. After you tap “Add device to network” and you hear two short beeps after about 30 seconds instead of a long beep, that could be that the Wifi password you filled is not right. It could also be that some WiFi setting in the router is incompatible with the monitor. You can play with the WiFi settings like channel width, channel mode, Protection mode etc. to see if it makes any difference. You can also take a screenshot of your advanced WiFi settings and send to garagedoorbuddy@gmail.com. We will help look at your settings.
16. When you put the batteries in, you should hear 2 short beeps. If you hear another two short beeps during setup, that means the password you filled for your router is wrong. Double check the password. The lower/upper case matters.
17. If you have any WiFi extender, assuming your extender has the same network name as your main router, then temporarily turn off the extender for the initial setup. Once the setup is done, you can turn on your extender.
18. Make sure multicast (UPnP) is turned on for your router. You can turn it off after the initial setup.
19. If none of the above works, there is another option. Enable tethering of your phone, set the access point name to be exact the same network name of your router. And the set the tethering password the same as your router as well. Use another phone/tablet device to connect to your tethering phone’s access point. Then use this other phone/tablet device to add the gdb monitor to network. Once it is successful, you can disable tethering of your phone and the monitor should be able to connect to your router automatically.
20. Try the Guest WiFi to see if makes any difference.
21. For Linksys WRT-3200AC router, when you install DD-WRT firmware and when you have WMM turned on, you might experience issues.Please contact us.
22. Disable IGMP Snooping on your router and try again.
23. If you are switching to a new router and cannot connect the monitor to your new router, you can set your new router and old router’s WiFi name and password to be the same. Then connect the monitor to your older router using that WiFi name and password. Then turn off the old router and turn on new router. The monitor will connect to your new router automatically.
24. Contact garagedoorbuddy@gmail.com if none of these works.